Back to agenda Phase 1: EMPATHISE : ‘What is this?’ & ‘Brand Drama Roulette’.’ Tue 11 Mar | 15:30 - 16:05 Premium VIP Pass Premium VIP Pass With activities such as ‘Esto que eees?’ and ‘Brand Drama Roulette,’ participants explore real and fictional examples of local adaptations of brands, reflecting with humour on the impact of these strategies. These activities aim to foster empathy and connection with local consumers. This phase breaks the ice and opens the way for creativity. Speakers Hugo Henri Global Head of Customer Experience & Innovation Aramark Patricia García Global Food & Beverage Director Melia Hotels Yassir Raïs CEO Syra Coffee Carlos Gelabert Cofounder & CEO The Fitzgerald Burger Company Moderators María Fe De la Piedra Director of Culinary & Operations Livit