Back to agenda The Details That Matter: The Secret to Winning Customer Loyalty in the Coffee World Wed 12 Mar | 11:10 - 11:30 Business Pass Business Pass A tour of the secrets of hospitality in cafes: how to listen, observe and adapt to customers to make them feel unique. Building trust through impeccable service, attention to detail, and excellence in every cup of coffee is the key to success in this sector. Speaker Federico Duronio Spain Champion 2024 / 2022 LAGS, BEST examiner LAGS SPAIN 2023 Federico Duronio Moderator Lorena Palacios CEO M&K Design y Kukura