Back to agenda The Pending Account Mon 10 Mar | 18:05 - 18:30 Business Pass The success of any hospitality business does not depend solely on its gastronomic offer, but largely on the quality of service and the professionalism of its team. The roundtable “Lito Awards: Professionals Who Make a Difference” focuses on the importance of having well-trained and motivated staff capable of offering an exceptional customer experience. Speakers Nicolás Ayela Profesor Gastrouni Rebeca Bellido Directora de Sala Restaurante Ugo Chan 1* Michelin Moderators Eduardo Serrano Socio y Director General Esma Consulting