All Speakers Speaker Hugo Henri Position: Global Head of Customer Experience & Innovation Company: Aramark Global executive in Growth Experience & Innovation, with more than two decades transforming Fortune 500 companies across four continents and multiple industries. He specializes in leveraging Total Experience (CX, EX, SX) to drive measurable business growth, turning innovation and experience into competitive advantage, retention, and profitability. He holds an MBA in Marketing, Service Management, Project Management and is currently pursuing a Master’s in Innovation. Sessions Tue 11 Mar 15:30 - 16:05 Phase 1: EMPATHIZE : ‘What the F**** is this?’ & ‘Brand Drama Roulette’ Tue 11 Mar 17:05 - 17:30 Phase 3: DESIGN + PROTOTYPING : Bar Talk & Visual Closure